Customers love to know how they’re performing versus other customers of your solution. They’re seeking better outcomes and want to know where to improve. With deep, comparative insights from your data, you’ll get more successful proactive outreaches, more valuable customer account reviews, and more customer improvements actions.
Supercharge Your Customer Engagement to Retain and Grow Customers.
With OnlyBoth’s software, your Customer Success Managers will instantly get the unique insights that motivate SaaS customers to continually improve in many ways. Your customers will gain better outcomes and more value, and you'll improve customer health.
Use deep comparative insights to drive engagement with customers
Motivate Customer Improvement
Pinpoint where a customer trails others like them and ignite action.
Recognize Customer Strengths
Let a customer know where they surpass other similar customers.
Set Realistic Goals
Help your customer aspire to achievable targets by comparison to very similar peers.
Offer More Value
Expand revenue by citing the enhanced results other similar customers get with additional products and services.
Share a Fuller Picture
Augment your 360 degree view of a customer with deeper, comparative insights in many dimensions.
Prioritize Your Attention
Tune-in to the customers with the biggest comparative gaps across your book of customers.
Scale Your Impact
Use the same 1-to-many outreach to help a cluster of customers who share the same challenge compared to others.
Get Best Practices
Reach out to leaders, discover good practices and help laggards improve.
The easiest, smartest way to generate numerous comparative insights for each customer
OnlyBoth’s cloud-based software uses artificial intelligence to automatically do the searching, analysis and reporting for you. You don’t need to know where to look, how to look or spend time looking in your data. With the power of automation, you’ll get many more distinctive and deep comparative insights in seconds than you could get with many data scientists and months of effort.
What others are saying:
“If the key to business success is understanding differences, it helps that OnlyBoth addresses the big data equivalent of a “spot the difference” game…It compares every entity against all peers, throughout entire data profiles, to reveal the most distinctive differences.”
– Gartner, Cool Vendors in Analytics 2016.
“Benchmarking is reaching new levels of depth and sophistication with the advent of benchmarking engines which automate the analysis of multiple variables across dozens or hundreds of organizations and produce automated reports through natural writing generation.”
– Forbes, Automation Expands the Value of Benchmarking.
Automation so advanced, it’s simple
Easy customer search
Slicing/dicing and drilling-down through your data hoping for a good insight is so last year. Just enter a customer name in OnlyBoth and get all their comparative insights instantly. Or enter the name of a person to get the most noteworthy insights across their assigned book of customers helping to focus attention where it matters most.
Perfect English insights
No longer do you need to decipher complex graphs, charts and visualizations to spot an insight. OnlyBoth writes the insights for you in plain, to-the-point English paragraphs, ready to share with others.
Deep, smart analysis
OnlyBoth goes much deeper than simple rankings, rudimentary correlations and industry averages. Our artificial intelligence automatically:
- Pinpoints hard-to-find comparative insights as well as the easy ones
- Analyzes meaningful comparisons and correlations across many variables
- Explores the obvious and countless hidden ways that customers are similar
- Brings the most noteworthy comparative insights to your attention
Insight-driven actions
Actions must follow insights to get better outcomes. OnlyBoth gives you the option to present the right recommended actions from your success playbook with each insight. You’ll be automatically guided to more success.
Fuel success with your data
As a cloud-based solutions provider, your data contains comparative insights for each customer that they can’t get elsewhere. OnlyBoth uncovers these unique insights for you. Whether you have only the fundamental data that every cloud-based offering captures, or much richer data, our engine can bring your team valuable comparative insights for each customer.
We offer these standard data plans, and we can create a customize plan for your business, too.
Basic Data
- Solution usage metrics
- Adoption metrics
- Customer traits
- Business relationship data
Standard Data
- Solution usage metrics
- Adoption metrics
- Customer traits
- Business relationship data
- Customer loyalty metrics
- Customer scores
- Support metrics
Advanced Data
- Solution usage metrics
- Adoption metrics
- Customer traits
- Business relationship data
- Customer loyalty metrics
- Customer scores
- Support metrics
- Outcome metrics
- Engagement metrics
- Community usage metrics
Premium Data
- Solution usage metrics
- Adoption metrics
- Customer traits
- Business relationship data
- Customer loyalty metrics
- Customer scores
- Support metrics
- Outcome metrics
- Engagement metrics
- Community usage metrics
- Value realization metrics
- Advocacy metrics
- Best practice usage metrics
- Metrics by persona
Start your benchmarking engine in one week
A great advantage of our cloud-based solution is that it does not require real-time integration and syncing with your existing data sources. Data fluctuates too much from day-to-day and week-to-week for making suitable comparisons and taking improvement actions. Refreshing your data on a monthly, bi-monthly or quarterly basis is appropriate in most situations.
Step 1: Gather Your Data
Extract data from your systems into one spreadsheet table that matches our data template.
Step 2: Submit Your Data File
Send your data file to a private, secure account that we will setup for you.
Step 3: Setup Your Engine
We will ask you several questions and configure the engine specifically for your situation.
In just one week after submitting your data the first time, your OnlyBoth Customer Benchmarking Engine will be up and running for your team.
Are you ready to take a test drive?
Experience OnlyBoth in action. See how easy it is to find numerous, action-provoking comparative insights for each customer. Click on the Contact Us button and we’ll be in touch with you soon to schedule a demo or answer your questions.
OnlyBoth provides the industry’s first commercial benchmarking engine, helping businesses offer comprehensive, automated benchmarking to their end-customers, based on their own solutions data. Our Benchmarking Engine relies on breakthrough artificial intelligence to automatically search, analyze and write comparative insights that enable organizations to identify areas for improvement and unique differentiators. OnlyBoth technology is transforming how organizations do comparative analysis across any data set, from customers to stores, branches, employees and other entities.